Returns & Exchanges Policy for JABASIC

Shop with Confidence at JABASIC:

At JABASIC, your satisfaction is our priority. We offer a hassle-free 30-day return and exchange policy to ensure a worry-free shopping experience. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery to initiate a return or exchange of the unused item in its original condition.

Return & Exchange Conditions：

  • Unauthorized Returns: Only returns authorized by our team will be accepted.
  • 30-Day Window: Items must be returned within 30 days of the original delivery date.
  • Original Condition: All items must be returned in their original condition, with no signs of wear or alterations.
  • Tracking Required: Please use a shipping method that includes tracking, as we cannot process returns without it.

Return Process：

To request a return, please contact our customer service at support@jabasicshoes.com. Our team will guide you through the process and provide instructions via email within 24 hours (excluding weekends). If the return is due to a quality issue, please include your order number and clear photos of the item.

Upon receiving your returned item, our Quality Assurance team will inspect it. Once approved, we will issue a refund to the original payment method within 3-7 business days. Please ensure that any promotional gifts are also returned with the item.

Please Note:

    • Customers are responsible for all costs related to non-quality issue returns, including return shipping.
Defective Product Policy

    • If there is a quality problem with your purchase, notify us immediately via email. You can choose to receive a refund or an exchange within 30 days. We will cover the costs associated with replacements for wrong or defective items.

    Refund Process

    • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method promptly.

    Late or Missing Refunds

    If you haven't received your refund within a reasonable timeframe, first check your bank account. Then contact your credit card company and bank. If you still need assistance, please reach out to us at support@jabasicshoes.com for further help.

    For more details or questions about our return and exchange policy, please contact our Customer Service at support@jabasicshoes.com.