Return Policy

If for any reason, you are not 100% satisfied with your purchase from jabasicshoes.com, you may request a return in accordance with the terms specified below.

Returns

All returns must be postmarked within 20 days of the purchase date. All returned items must be in new and unused condition with the original packaging. Please be aware that buyers are responsible for the return shipping cost.

[Please note, purchases made under JABASIC member account can enjoy an extended return period of 30 days.]

Return process

A: jabasicshoes.com member —— sign in to your member profile —— start a return from the My Account>My Orders page

B: guest account —— email us at support@jabasicshoes.com with your order number

Refunds

After the returned item is received and inspected, a refund will be issued back to the original payment method. Please allow 3-5 business days from the receipt of your item to process the return. We will notify you by email when it has been processed.

Exceptions

For defective, damaged or wrong products, please contact us at support@jabasicshoes.com to arrange a refund or an exchange.

Contact us

If you have any questions or concerns about your order, please feel free to email us at support@jabasicshoes.com, or contact us via Live Chat.